At Eurokars Leasing, we offer a diverse selection of vehicles that caters to what you’re looking for in your rental experience. Whether you’re looking for a thrill, or you’re an advocate for the environment — we have it all. From powerful combustion engine vehicles to unpretentious electric vehicles, we’ve got every choice of wagon for you.

We welcome everyone from all walks of life to rent from us. You just need to be of the legal age to drive in Singapore and have a valid driver’s licence.

All Drivers aged between 22 and 75 are eligible, but we’ll need you to present the following documents during the registration process:

If you fall under any of the following categories:

• All Singapore Citizens

• All Permanent Residents

• Foreigners residing in Singapore for more than 12 months

• Foreigners residing in Singapore for less than 12 months and employed as Drivers with Work Permits or S-Pass

We’ll require the following documents:

1. NRIC

2. Valid Singapore Class 3/3A Driving Licence

If you are a foreigner residing in Singapore for 12 months or less, we’ll require the following documents:

1. Passport

2. Foreign licence and International Driving Permit (IDP) issued by an authorised body from your country of origin; or

3. Have an official translation of your foreign driving licence in English if an IDP is unavailable.

Note: If you’re from an ASEAN Member state, you do not require an IDP or an official translation of your licence.

Always make sure to review our Terms and Conditions as they may change from time to time, especially of those relevant to you. Should you have any queries, please reach out to our Rental Experience Team at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg

Our rates will be available on the website the moment you select the preferred dates for your rental. Click on “Book Now” to access the rates for our available vehicles.

Our daily rates encompass the usage of the vehicle, along with comprehensive vehicle insurance coverage, road tax and 24/7 roadside assistance. Additional charges may apply for accidents and/or any other ancillary products. The usage of fuel is excluded.

We understand that circumstances may change, and you may have to cancel your booking with us.

We allow cancellations at any time prior to the commencement of the rental. However, should your cancellation fall within the no-cancellation period, you will be charged the full or part of the rental based on the following table:

Period before start of rental fees:

You may rent for a minimum of 1 day, and a maximum of 60 days in one booking. If you’d like to rent for more than 60 days, please reach out to our Rental Experience Team at rental.experience@eurokars.com.

The minimum rental period is 24 hours (1 day), subsequent hours or part thereof will be pro-rated at 1/4 of the daily rental rate. For instance, if the daily rental rate is $100, the subsequent hourly rental rate will be at $25 per hour. If your booking is for 1 day and 4 hours, the total amount payable will be $100 + ($25 x 4) = $200.

We can deliver and/or collect the vehicle to/from you at your preferred location.

You may select the Delivery Service and/or Collection Service option when making your booking.

Our operating locations are as follows:

Eurokars Leasing – Rental Experience Lounge
27A Tanjong Penjuru, Level 1
Singapore 609042

The cost of the Delivery Service and/or Collection Service option(s) are as per below:

All Drivers aged between 22 and 75 are welcome, and we’ll need you to present the following documents during the registration process:

If you fall under any of the following category:

• All Singapore Citizens

• All Permanent Residents

• Foreigners residing in Singapore for more than 12 months

• Foreigners residing in Singapore for less than 12 months and employed as Drivers with Work Permits or S-Pass

We’ll require the following documents:

1. NRIC

2. Valid Singapore Class 3/3A Driving Licence

Otherwise, if you are a foreigner residing in Singapore for 12 months or less, we’ll require you the following documents:

• Passport

• Foreign licence and International Driving Permit (IDP) issued by an authorised body from your country of origin; or

• Have an official translation of your foreign driving licence in English if an IDP is unavailable.

Note: If you’re from an ASEAN Member state, you do not require an IDP or an official translation of your licence.

Booking of the vehicle can be done up to 120 Days in advance.

At Eurokars Leasing, we offer two distinct Protection options:

At the point of booking, you will need to select the Plus Protection. Otherwise, re-booking will be needed to opt in for Plus Protection.

Signing up with us is free.

A test drive can be scheduled by appointment basis and only available for long term vehicle leasing. Send us your request via https://forms.gle/SBxT35XCxWSjnKbS7

Yes, if you are a foreigner residing in Singapore for 12 months or less, we’ll require you the following documents:

• Passport

• Foreign licence and International Driving Permit (IDP) issued by an authorised body from your country of origin; or

• Have an official translation of your foreign driving licence in English if an IDP is unavailable.

Note: If you’re from an ASEAN Member state, you do not require an IDP or an official translation of your licence.

Yes, an account is needed. You sign up an account with us easily on https://book.eurokarsleasing.com.sg/user/signup

Want to update your account details? Log in to your Member Account, navigate to “My Profile”, click on the “Edit” button and make the changes you need.

If you encounter any difficulties or need help, reach out with the email address linked to your Member Account and the updates you’d like to make. Our Rental Experience Team will get back to you promptly to confirm the changes or help you further.

You can easily reset it through our website. Here’s how:

Navigate to the login page.

• Select the “I forgot my password” option.

• You’ll then be prompted to enter your email address.

An email will be dispatched to the address associated with your Eurokars Leasing account containing further instructions to reset your password.

Need to get into your Member Account? Make sure you have:

• Your email

• Your password

• The phone number for your account

If things don’t seem to work, you might have a small problem signing in. If you have forgotten your details, just click on “I forgot my password” on the sign in page to fix it.

If you can’t remember your email or can’t sign in, we will need you to reach out to the Rental Experience Team at rental.experience@eurokars.com.sg for us to validate your details.

Handling your Personal Details is easy:

• Phone Number: Update it to stay connected with us.

• Password: Make it stronger or set a new one.

• Account Deletion: You need to send us an email at

rental.experience@eurokars.com.sg if you wish to delete your account.

To make these changes, just tap or click on “My Profile” and “Edit”.

You need to send us an email at rental.experience@eurokars.com.sg if you wish to delete your account.

Contact the Rental Experience Team at +65 6908 8000.or drop us an email at rental.experience@eurokars.com.sg

If your account can’t be used, it’s because our safety checks found something unusual with your account.

We look at multiple factors to decide if an account is approved for use.

Our goal at Eurokars Leasing is to keep our platform safe and dependable. We employ stringent checks to make sure our users are who they say they are. Although we are unable to provide detailed information about our internal security processes, these factors might affect our decision:

• Not following Eurokars Leasing’s Members’ Agreement

• Warnings from our safety systems.

• Problems with your Singapore Driving Licence info.

• Signs of fraudulent activity or sharing accounts with others.

If you need to sort this out quickly, please email us from the email associated with your account. If you think we’ve made a mistake, send us an email at rental.experience@eurokars.com.sg

You may add up to 4 drivers for your booking. Reach out if you require more than 4 drivers to be authorised for your rental booking.

Adding more named driver(s) is possible. They must also fulfil the driver requirements for the rental to take place. To add a named driver(s), you can do so under, “Driver Information” in your Member account.

This is prohibited as it would be breaching the Members’ Agreement. In case of an accident, the vehicle and the driver will not be covered under our Commercial Insurance Coverage and the Member will be liable for the full cost of the damages. For the full set of terms and conditions, it is available under our Members’ Agreement.

You may do so on behalf of the driver and add the driver particulars and licence when making a booking. The driver needs to fulfil the eligibility requirements as stated in “Our Conditions for Rental” section. As the Member, you have the responsibility to ensure that the rental is compliant with our rental terms and conditions. For the full set of terms and conditions, it is available under our Members’ Agreement.

Setting up an account is easy — we’ll need you to meet the minimum age requirement of 18 years old. During the registration process, you’ll need to present a valid Identity Document and Payment Card (credit or debit) to be tagged to the Member account.

Visit the Eurokars Leasing page at www.eurokarsleasing.com.sg, navigate to the “Sign In” page, click on the “Sign Up” button and follow the steps to register your account. Otherwise, you can proceed with making a booking first and the booking process will naturally guide you to create an account prior to the booking confirmation.

All Drivers are welcome, and we’ll need you to present the following documents during the registration process:

If you fall under any of the following category:

• All Singapore Citizens

• All Permanent Residents

• Foreigners residing in Singapore for more than 12 months

• Foreigners residing in Singapore for less than 12 months and employed as Drivers with Work Permits or S-Pass

We’ll require the following documents:

• NRIC

• Valid Singapore Class 3/3A Driving Licence

If you are a foreigner residing in Singapore for 12 months or less, we’ll require you the following documents:

• Passport

• Foreign licence and International Driving Permit (IDP) issued by an authorised body from your country of origin; or

• Have an official translation of your foreign driving licence in English if an IDP is unavailable.

Note: If you’re from an ASEAN Member state, you do not require an IDP or an official translation of your licence.

Simply visit the Eurokars Leasing page at www.eurokarsleasing.com.sg, log in to your registered Member account, navigate to the “My Drivers” page, click on the “Add Drivers” button and follow the steps to register yourself or someone else as an additional Driver.

We require every Member Account to have an active credit or debit card as the primary payment method and we accept any Visa, Mastercard, and American Express cards.

To add a new credit or debit card, you’ll need to log in to your Member account, navigate to the “My Payment Methods” page, click on the “Add New Card” button, and follow the prompts to register another credit or debit card.

At the point of checkout, you may also select PayNow as an option, but it will still be mandatory for you to have an active credit card on file.

Adding an additional payment card is easy. As long as you have at least 1 active debit or credit card in your Member Account, you can follow the steps below to add another payment card:

• Log in to your Member Account.

• Navigate to “My Payment Methods” and click on the “Add New Card” button.

• Fill out the relevant card details and click on “Confirm” to add the card.

• Select card as Primary Card.

We understand that you may prefer which card to charge to for your rental. As long as you have at least 1 active debit or credit card in your Member Account, you can follow the steps below to remove a payment card:

• Log in to your Member Account.

• Navigate to “My Account” and click on the “Delete” button beside the card that you would like to remove.

You should have received the invoice for your rental after you made your booking, however, if you are having issues retrieving this in your email, please:

• Contact our Rental Experience Team at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg

• Provide us with your booking ID, company name, and email address.

• We’ll take care of everything else for you.

If you have a promotional code that you would like to use for your booking, simply enter the promotion code during the final booking process under the “My Adventure Awaits” page and the discounts will automatically be applied before you make payment. Note that these can only be used for new bookings and not for extending current ones.

We understand that circumstances may change and sometimes you may have to cancel your booking with us. We allow cancellations at any time prior to the commencement of the booking. However, should your cancellation fall within the no-cancellation period, you will be charged the full or part thereof of the booking based on the following table:

If there are unique circumstances that you would like to bring to our attention, our Rental Experience Team will be happy to assist on a case-by-case basis. Reach out to our Rental Experience Team at +65 908 8000 or drop us an email at rental.experience@eurokars.com.sg with your booking ID, details about the cancellation and alternative contact details for us to reach out to you.

If you encounter any payment issues, it could be due to various reasons:

• Your registered card may have been deactivated and/or expired.

• Your card may have reached its transaction limit.

• Your bank might perceive transactions with Eurokars Leasing as unusual and impose online purchase restrictions.

We recommend that you reach out to your bank to understand the cause of the payment issue or to adjust your transaction limit accordingly. Alternatively, you can try using another credit or debit card for payment. Otherwise, if you continue to experience difficulties, feel free to reach out to our Rental Experience Team at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg and we’ll be happy to help you further.

At Eurokars Leasing, we don’t ask for a deposit when you book. It is important that you have a valid payment card linked to your account and that you keep at least one active card there. Should any accidents, damage, or additional rental-related costs occur, we’ll charge the necessary amount to your provided payment card.

Here are the additional items you can add on to your booking or over the counter:

Here are the penalties and charges that may apply in various situations:

We understand that unforeseen situations may lead to delays and should you find yourself delayed by approximately 30 minutes, please be assured that there’s no immediate cause for concern because we will provide a 30 minute grace period for returns.

If you already foresee yourself being unable to make it for your return time more than 2 hours in advance, you have options. You can either choose to extend your rental

(a) by the hour at 1/4 the daily rate for a maximum of 4 hours or

(b) extend for an additional day. Subject to vehicle availability, you can extend your current booking by following the steps under the “Extend My Booking” section.

However, if you are unable to extend your booking and your delay exceeds the 30 minute grace period, please note that an additional charge of 1/4 the daily rate per hour or part thereof will be applied on top of an administrative fee. The table for the Penalties and Charges are available under “Our Penalties and Charges Policy”.

If you receive a notification from our Rental Experience Team on additional vehicle damage charges and wish to discuss the matter further, please contact our Rental Experience Team at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg. Be sure to include the pertinent details from the notification, your booking ID, and an alternative contact for us to reach you.

If you are using an Internal Combustion Engine Vehicle:

• We ask that you return the vehicle with the same fuel level as when it was initially received it.

• If refuelling is inconvenient for you, we’re happy to handle it for an additional administrative fee of $50, in addition to the fuel costs.

(Note: Only 95 octane and above is allowed for our vehicles.)

If you’re using an Electric Vehicle,

• There’s no requirement to match the initial battery charge. However, it’s important to ensure a minimum of 10% battery charge when returning the vehicle.

• If the vehicle is returned with less than 10% battery charge and towing services are required, additional charges may apply.

At Eurokars Leasing, we recognise that age alone doesn’t determine responsible driving. However, to prioritise the safety of both our vehicles and customers, we’ve established specific guidelines:

• Age Requirement: While most of our vehicles are available for individuals aged 22 to 75, younger, inexperienced and/or elderly Drivers may face a higher excess loading in the unlikely event of an accident.

• Driving Experience: In addition to age, we consider the duration of your valid driver’s licence and Drivers with less than 2 years of driving experience will be considered for higher excess loading for specific make and models of vehicles.

Regardless of age, we’re dedicated to offering all our customers a seamless and enjoyable vehicle rental experience. We encourage all Members and Drivers to review our requirements and fees before booking to ensure transparency and understanding throughout the process. Further details will be made available as you are processing your booking,

Upon receiving notification of a fine, you have the option to make payment for the fine through the relevant authority’s platform (HDB, URA, LTA) or utilise any AXS machine for payment.

In cases where payment remains outstanding beyond the specified date and we receive notification from the relevant authority, we’ll proceed to forward the fine to your residential address. For addresses outside Singapore, we’ll manage the fine on your behalf, albeit with an additional administrative fee of $50 per fine.

When our Rental Experience Team receives a notification on traffic offence and/or any infringements, we will provide your details to the relevant authorities, who will then contact you directly on any charges. Should you need help or require supporting documents for your case, please reach out to our Rental Experience Team at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg, providing your booking ID and alternative contact information for our team to assist effectively.

We offer customised, pre-loaded NETS FlashPay cards with a pre-loaded value of $20, which can be used to pay for your ERP, checkpoint toll and carpark charges. This card is designed for your rental convenience and to purchase one of the NETS FlashPay card, simply select the "NETS FlashPay Card" option under the “My Add-Ons” page during the booking process, and we’ll ensure it’s ready for you at the beginning of your booking.

To effortlessly top up your card, use the NETS App with your debit or credit card, or visit any 24-hour convenience store, fuel station, or car park top-up machine. Note that the latter will require a local bank ATM Card to top up.

We offer the option to purchase a Malaysia Road Toll Card – Touch ’N Go Card with a pre-loaded value of RM60, which can be used to pay for checkpoint toll and selected carpark charges in Malaysia,

To effortlessly top up your card, use the Touch ’N Go App with your credit card or visit any petrol kiosks in Malaysia.

You have the option to select from our range of infant, child, and booster seats available under the “My Add-Ons” page. These seats are carefully designed to accommodate various age groups, prioritising safety during your trip. When making your booking, please choose the seat that aligns with your child’s age in accordance with the table below. Do note that the seats are subject to availability, and our Rental Experience Team will reach out to you should your chosen selection of safety seat becomes unavailable.

• Infant Safety Seat: Birth to 3 Years Old

• Child Safety Seat: 15 Months to 12 Years Old

• Child Booster Seat: 4 Years Old and Above

You may, over the counter, request for a seat with ISOFIX. While we try to provide every safety seat with ISOFIX, there may be circumstances where safety seats without ISOFIX may be more appropriate for your journey. The Rental Experience Team will be delighted to assist with the installation of the seat, but we must remind every Member/Driver to check that it is securely fasten before every single part of your journey for the safety of your little ones.

You are welcome to bring your furry companions along for the journey, but it is important to ensure that they are safely contained within carriers to prevent any mess or damage to the vehicle so that we can continue to uphold our quality and service commitments to all subsequent users.

If the vehicle requires additional cleaning due to pet-related mess such as fur, stains, and/or odours, additional penalty charges may apply upon return. This includes but is not limited to cleaning up pet hair, removing any stains or odours caused by pets, and ensuring the vehicle is returned in the same clean condition it was received. For further details, please refer to “Our Penalties and Charges Policy”.

Note that you are strictly not allowed to bring your Pets along on your Cross-Border drives.

To maintain a smoke-free environment for subsequent users, smoking inside the vehicle is forbidden.

If the vehicle requires additional cleaning due to smoking-related mess such as residue and/or odours, additional penalty charges may apply upon return. This includes but is not limited to cleaning up the residues or removing odours, and ensuring the vehicle is returned in the same clean condition it was received. For further details, please refer to “Our Penalties and Charges Policy”.

Considering a drive up to Malaysia? Simply select the “Cross Border Surcharge” option under the “My Add-Ons” page when making your booking. There’s an additional fee of $25 to $60 per calendar day, depending on your chosen vehicle and the number of days you plan to enter Malaysia.

Our Rental Experience Team will email you the necessary documents for entering Malaysia 1 day before your rental collection date. These documents include:

• Vehicle Entry Permit Certificate

• Vehicle Insurance Certificate

• Vehicle Log Card

In circumstances where we may have overlooked your request, please reach out to our Rental Experience Team at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg.

Damage excess represents the highest sum that you will be liable to pay for vehicle damages in the rare instance of an accident and we offer various protection plans that limit the amount of damage excess payable:

1. Basic: This is automatically applied when you book a vehicle with us and it varies depending on the Make/Model of the vehicle that you have selected.

2. Plus: Depending on the Damage Excess of the Basic Plan, if you decided to add on Plus, your Damage Excess will be reduced by 50%.

(Note: Young, Elderly and Inexperienced Drivers will still be liable for the Additional Loading Damage Excess regardless of the Damage Excess Plan selected)

We will cover you for third party insurance, collision and damages protection.

You can opt for our damage excess plans simply by selecting the desired plan during the booking process under “My Vehicle Protections”.

If you happen to arrive late or miss your booking, the reservation will still begin at the original scheduled Start Date and Time according to the booking, and we kindly request that you adhere to the original return arrangements, otherwise the “Late Return Policy” will apply. If you arrive beyond our operating hours, the earliest time that you can pick up the vehicle is on our next operating day.

The make, model and colour of the vehicle displayed on our website during selection will match the actual vehicle you receive. Currently, we do not offer walk-in viewings prior to booking.

The make, model and colour of the vehicle displayed on our website during selection will match the actual vehicle you receive. However, in the rare event of any unforeseen changes to the vehicle’s availability, our Rental Experience Team will promptly let you know before your booking begins.

We require all bookings to be made 2 hours in advance and over-the-counter bookings are strictly subject to vehicle availability at the point of request. Do note that if you intend to opt for the vehicle to be delivered to or collected from your desired location, such bookings will have to be made at least 24 hours in advance.

At this time, we do not offer services outside of our operating hours.

If you are running late to return your vehicle, we understand that unforeseen situations may lead to delays and should you find yourself delayed by approximately 30 minutes, please be assured that there’s no immediate cause for concern because we also provide a 30 minute grace period for returns.

If you already foresee yourself being unable to make it for your return time more than 2 hours in advance, you have options. You can either choose to extend your rental

(a) by the hour at 1/4 the daily rate for a maximum of 8 hours or

(b) extend for an additional day. Subject to vehicle availability, you can simply extend your current booking by following the steps under the “Extend My Booking” section.

However, if you are unable to extend your booking and your delay exceeds the 30 minute grace period, please note that an additional charge of 1/4 the daily rate per hour or part thereof will be applied on top of an administrative fee. The table for the Penalties and Charges are available under “Our Penalties and Charges Policy”.

Renting an EV from us is remarkably simple and convenient. There’s no need to stress about recharging the vehicle before returning it; just ensure it maintains a minimum of 10% battery level upon return. However, you will also be responsible for your own charging should you need to charge the vehicle during your booking.

If the vehicle runs out of charge during your trip and towing is required, additional charges will apply, and you can refer to “Our Penalties and Charges Policy”.

Most of our vehicles are equipped with Apple CarPlay and Android Auto and all our vehicles are equipped with Bluetooth. Simply connect to the infotainment systems through:

• Bluetooth or;

• USB Cables which you can request for at no cost from our Rental Experience Team.

We understand that unforeseen situations may lead to delays and should you find yourself delayed by approximately 30 minutes, please be assured that there’s no immediate cause for concern because we also provide a 30 minute grace period for returns.

If you already foresee yourself being unable to make it for your return time more than 2 hours in advance, you have options. You can either choose to extend your rental

(a) by the hour at 1/4 the daily rate for a maximum of 8 hours or

(b) extend for an additional day. Subject to vehicle availability, you can simply extend your current booking by following the steps, subject to vehicle availability:

• Log in to your Member Account and navigate to your current booking.

• Click on “Extend My Booking”.

• Specify your new End Date and Time.

If the system doesn’t allow an extension, it’s likely due to full vehicle bookings for your desired dates. In such cases, please adhere to the original End Date and Time outlined in your original booking. Should you expect a delay, promptly inform our Rental Experience Team at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg.

If you are unable to extend your booking and your delay exceeds the 30 minute grace period, please note that an additional charge of 1/4 the daily rate per hour or part thereof will be applied on top of an administrative fee. The table for the Penalties and Charges are available under “Our Penalties and Charges Policy”.

If any warning lights appear on the dashboard of your vehicle, pull over to the side of the road or into a designated parking area when it is safe to do so and reach out to our Rental Experience Team for assistance at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg. Alternatively, for immediate Roadside Assistance, please reach out to our 24 Hours Roadside Assistance Partner at +65 6908 6000.

In the unfortunate event that your vehicle has been broken into or vandalised, please follow these steps to ensure adherence to our guidelines:

• Contact the Rental Experience Team: Reach out to our Rental Experience Team by
  (a) dialling the number displayed on the vehicle decal,
  (b) scanning the QR code and dialling the suitable contact, or
  (c) calling us at +65 6908 8000.

• Document the Incident: Take clear photos of the damage to the vehicle and any related details.

• Await Instructions: Our Rental Experience Team will guide you through the necessary next steps and may request further documentation as needed.

Remember, your safety is of utmost importance to us. If your vehicle has been broken into or vandalised and you need help, please don’t hesitate to contact us immediately for support.

In case of a flat battery, your safety is our priority. Here are the steps to ensure your safety and adherence to our guidelines:

• Pull over safely: When it is safe to do so, pull over to the side of the road or into a designated parking area.

• Contact the Rental Experience Team: Reach out to our Rental Experience Team by (a) dialling the number displayed on the vehicle decal, (b) scanning the QR code and dialling the suitable contact, or (c) calling us at +65 6908 8000.

Remember, your safety is paramount to us. If you experience a flat battery and are unable to address it yourself, please do not hesitate to contact us immediately for help.

In case of a flat tyre, your safety is our priority. Here are the steps to ensure your safety and adherence to our guidelines:

• Pull over safely: When it is safe to do so, pull over to the side of the road or into a designated parking area.

• Contact the Rental Experience Team: Reach out to our Rental Experience Team by (a) dialling the number displayed on the vehicle decal, (b) scanning the QR code and dialling the suitable contact, or (c) calling us at +65 6908 8000.

• Document the incident: Whenever possible, take clear photos of the vehicle and any related details regarding the incident.

• Submit the documents: After the incident is resolved, our Rental Experience Team will reach out to you separately to request for these documents.

Remember, your safety is paramount to us. If you meet a flat tyre and are unable to address it yourself, please do not hesitate to contact us immediately for help.

In the unfortunate event of an accident or any damage to the vehicle, your safety is our priority. Here are the steps to ensure your safety and adherence to our guidelines:

• Safety First: Ensure your safety and the safety of others involved. If necessary, move to a safe location away from traffic.

• Contact Emergency Services: If anyone is injured or if there are significant damage(s), call emergency services immediately.

• Contact the Rental Experience Team: Reach out to our Rental Experience Team by
  (a) dialling the number displayed on the vehicle decal,
  (b) scanning the QR code and dialling the suitable contact, or
  (c) calling us at +65 6908 8000.

• Document the accident: Whenever possible, take clear photos of the accident scene, including the vehicles involved and any relevant details.

• Submit the documents: After the incident is resolved, our Rental Experience Team will reach out to you separately to request for any necessary documents.

If the incident involved another injured party:

• Report the accident: If another party is injured in the accident or if it involves government/foreign vehicles, government property, cyclists or pedestrians, you are required to make an accident report to the police.

• Complete Accident Report: Assist the police by accurately and completely filling out the physical incident report by providing all necessary details.

Remember, your safety is paramount to us. If you are involved in an accident, please do not hesitate to contact us immediately for assistance.

Promptly reach out to our Rental Experience Team at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg with your booking ID and we’ll let you know if we manage to find the item(s) in the vehicle. However, do note that all found item(s) will be discarded 30 days after the booking End Date.

If your booking has not yet started, you have the flexibility to make amendments. Here’s what you can adjust:

• End Date/Time: Changes can be made up to 2 hours before the booking begins. Once the booking commences, only extensions are allowed.

• Delivery or Collection Services: opt for these services up to 24 hours before your booking starts, subject to additional charges.

• Additional Drivers: Add them to your account any time before the booking begins.

To make changes, follow these steps:

• Log in to your Member Account and navigate to your upcoming booking.

• Click on “Edit My Booking”.

• Specify your amendments and proceed with any necessary payments.

If you require other amendments, you can reach to our Rental Experience Team at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg with your booking ID and desired amendments. We’ll review each case individually and assist accordingly.

Looking to extend your booking with us? Subject to vehicle availability, you can request for an extension the following steps:

• Log in to your Member Account and navigate to your current booking.

• Click on “Extend My Booking”.

• Specify your new End Date and Time.

If the system doesn’t allow an extension, it’s likely due to full vehicle bookings for your desired dates. In such cases, please adhere to the original End Date and Time outlined in your original booking. Should you expect a delay, promptly inform our Rental Experience Team at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg.

We are committed to upholding the highest standards of vehicle cleanliness and safety. Following each rental, every vehicle in our fleet undergoes a meticulous inspection, thorough cleaning, and complete disinfection.

Our dedication to professionalism is unwavering. We prioritise the meticulous maintenance of our fleet, ensuring that each vehicle receives detailed cleaning and inspection after every rental.

Our operating hours and locations are as follows:

27A Tanjong Penjuru, Singapore 609042

• Monday to Friday: 9.00am to 5.30pm

• Saturday: 9.00am to 12.30pm

• Sunday and Public Holiday: Closed

(Note: Delivery/Collection services only available from 9.30am to 5.30pm)

Require assistance during our office hours?

• Feel free reach out to our Rental Experience Team at +65 6908 8000 or drop us an email at rental.experience@eurokars.com.sg and we'll address your concerns immediately.

Should you need to reach us outside our office hours, you can contact us through the following and we aim to address your concerns promptly:

• Drop us an email at rental.experience@eurokars.com.sg, including details of your enquiry/concern and alternative contact details so our Rental Experience Team can reach out to you.

• Navigate to our “Contact Us” page and fill out the enquiry form with all the required information.

Otherwise, you can also visit our FAQ page at

www.eurokarsleasing.com.sg/FAQ for general enquiries or additional information.